How do you create the best customer experience?

insight6 are the only Customer Experience (CX) specialists in the UK and Ireland with 25 experts across the country supporting over 1000 clients. We design and deliver some of the most advanced feedback programmes in the world. As a result of conducting over 300,000 Customer Experience Reviews and Customer Surveys, we are competent in creating your perfect Customer Experience Improvement programme.

We work extensively with LawNet and scores of legal firms, providing comprehensive end to end feedback and sales training to more than 200 legal firms. This includes many high-profile firms within the top 100.

Rhian is the Customer Experience Director for insight6 North Wales and Chester. Based in Flintshire, Rhian can support you with the whole process of gathering insights to understand the perceptions of your customers. In turn helping you create the best possible customer experience.

What we do:

Customer Experience Reviews – CX Reviews (widely known as Mystery Shopping) involve a researcher experiencing the service your team delivers first hand, and then reporting back the findings. The criteria for the CX Review is always tailored for your business. We are widely regarded as supplying the highest quality CX Review in the world.

Training & Development – We use the output of all feedback coupled with the experience of our CX Specialists to ensure we deliver inspiring and motivational training and development workshops for your team.

Customer Journey Mapping – “You can’t manage what you don’t measure” and mapping your customer’s journey thoughout your entire business is the crucial step in the CXFactor. Once the mapping workshops are complete you will have a roadmap to improve CXFactor…

instant insight – instant insight is your total feedback solution that analyses the feedback from your team and customers at a level that has been never seen before.

Focus and listening groups – A great way to really establish how your customer feels about your business is through the use of listening and focus groups. Our CX Specialists facilitate a group of customers or team members through a pre planned and thorough process offering practical feedback. This is what you need to improve the CXFactor.

Mentoring & Coaching – Changing your team’s behaviour is crucial to the success of improving your CXFactor. Through our coaching and mentoring we work closely with key team members to help them develop their skills and behaviour. Following this training they learn to embrace the challenge of improving the CXFactor.

Enhance your customer experience

When you know how your customers feel about your company, you can act accordingly to ensure you’re meeting their expectations. We provide Training and Development to support you and your teams to put in place strategies to improve your customer experience. In addition, our Mentoring and Coaching Programmes support your teams to develop their skills and change their behaviours in line with these new strategies.

Helping you create the best customer experience.

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